Welcome to APEX FAQ sections. How can we help you?
How do I create an account on Apex?
How do I log in to Apex? I used to sign in with email, Google/Facebook.
Why am I asked for a password after entering the OTP while trying to log in?
Can I still use a password to log in to Apex?
What if I do not receive an OTP due to poor network connectivity?
How do I recover my account?
How can I change the mobile number that I use to log in to Apex?
Why is my account locked?
How do I register for Apex Rewards?
Please see the link – https://apex4u.com/apex-rewards
Can I buy shoes online without trying them on?
How do I place an order on Apex?
Following are the steps to place your order successfully:
Go to the product details page and click “Add to cart”
Select the color & Size
Click Buy now
Select Payment methods (Here customers also get the Apex Reward Points option)-To apply the voucher, click “View Offer”
Confirm your order.
That is it! You are all done.
If you need any help along the way, give us a call at +880 – 9617223344, every day from 10:00 a.m. to 7:00 p.m., so we can talk you through it.
Can I place an order for a product that is out of stock?
Where do I get the size guide?
I was disconnected from the Internet while my order was being processed. How do I complete my order?
Are these prices equal to the MRP? Is there any extra tax?
How do I check the status of my order?
How can I pay with Apex Rewards points?
Go to the product details page and click “Add to cart”
Select Color & Size
Click Buy now
Select Payment methods (Here you will get the Apex Reward Points option)
How can I use the voucher code?
Login/Register yourself with your voucher code received mobile number/email id
Add your desired products to the shopping cart
Once you finish adding your products, Click ‘View Cart’
Based on your bill amount, type the voucher code and click ‘Apply Coupon’
Please select payment mode Cash on delivery
How do I know the material details of the product?
How can I check if Apex delivers to my area code?
How are orders placed on Apex delivered to me?
What will be the delivery charge?
Does Apex deliver products outside Bangladesh?
How can I get my order delivered faster?
How many times will exchange be available?
Which products cannot be exchanged?
Where can I exchange my product?
Is it possible to process exchange requests through a call centre?
What if I am not at home when my order arrives?
Call us at +880 – 9617223344, Every day from 10:00 a.m. to 7:00 p.m., and we will schedule another delivery in one to two business days.
Is my order confirmed?
When will I receive my order?
How can I track my order?
How do I find out if Apex delivers to my location?
I have received a damaged product, what should I do?
My shipping address and billing address may be different. Will that be a problem?
Do you deliver internationally?
Can I request different items from my bag to be delivered separately?
What should I do if I miss my delivery?
Apex Rewards FAQs
What is “Apex Rewards”?
How can customers register for Apex Rewards Program?
How many membership tiers are there for the Apex Rewards Program?
- Regular: Customers spending 1700-2499 yearly are eligible for Regular membership.
- Silver: Customers spending 2500-7499 yearly are eligible for Silver membership.
- Gold: Customers spending 7500-14999 yearly are eligible for Gold Membership.
- Platinum: Customers spending 15000 and above yearly are eligible for Platinum membership.
Customers will get 100 welcome bonus points when they register for the Apex Rewards Program for the first time.
What is MTB Platinum Tier?
Can customers register at discount stores and franchisee stores?
How can members earn points?
- Regular members can earn 1 point for every 200 Tk. purchase
- Silver members can earn 2 points for every 200 Tk. purchase
- Gold members can earn 4 points for every 200 Tk. purchase
- Platinum members can earn 5 points for every 200 Tk. purchase
What is the value of points, and how can members use them?
How many points can be redeemed at the maximum per transaction?
What is the minimum number of points that can be redeemed per transaction?
What is the validity of the points?
Can members redeem as many points as they want?
Will members receive an OTP when redeeming their points?
Can members redeem points at any outlet?
Can birthday/anniversary coupons be redeemed on discounted products?
What are the other deliverables for members to redeem points?
Is there a welcome gift for new members when they join?
When a new member joins, will he get points for every 200 Taka spent on the same purchase or from the next purchase?
How will point allocation work when members upgrade from one tier to another?
For example, Silver members (entry point 2500 Tk.) get 2 points every 200 Tk. and Gold members (entry point 7500 Tk.) get 4 points every 200 Tk.
If a customer who is a silver member, who has already purchased 6000 Tk. in a year, makes a 4000 taka purchase on his next transaction to upgrade to Gold member, for 1500 Tk. (7500-6000) he will get 2 points per 200 Tk. spent and for the rest of 2500 Tk. (4000-1500) he will get 4 points per 200 Tk. spent since at this point he became a Gold member.
Members will receive points based on the tier they are in. When their purchase value matches a tier’s minimum entry point, they will begin receiving points according to the point allocation method for that tier.
Silver members (entry point 2500 Tk.) receive 2 points for every 200 Tk., while Gold members (entry point 7500 Tk.) receive 4 points for every 200 Tk.
If a customer who is a silver member, who has already purchased 6000 Tk. in a year, makes a 4000 Tk. purchase on his next transaction to upgrade to a gold member, for 1500 Tk. (7500-6000) he will get 2 points per 200 Tk. spent and for the rest of 2500 Tk. (4000-1500) he will get 4 points per 200 Tk. spent since at this point he became a Gold member.
Will points be issued for discounted products?
Will points be issued for an online purchase?
Can people redeem points from an online purchase?
Can Apex Footwear employees register for ‘Apex Rewards’?
Details can also be found at this link: https://apex4u.com/apex-rewards
Can people redeem their points at the franchise store?
Click & Collect FAQs
What is Click & Collect?
How can I order with Click & Collect?
Which items can I order with Click & Collect?
Which stores offer Click & Collect?
Is there any charge for Click & Collect?
How do I know if my order is confirmed or not?
How can I track the status of my order?
What is your customer care address?
When will I know I can pick up my order?
You will receive an order confirmation call advising that your order is ready for collection.
Where should I go to pick up my order?
Can someone else collect my order on my behalf?
How long are orders kept for collection?
Can I cancel my Click & Collect order?
My order was confirmed, but I have been notified that an item is out of stock. Why is this?
How do I find the nearest Apex Store?
Please contact our customer care at +880 – 9617223344, every day from 10:00 a.m. to 7:00 p.m.