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Return & Exchange Policy

Exchange Policy:

  •          Customer can exchange his/her purchased item in fresh/unused condition within 7 days after receiving the same.
  •          An exchange can be done for once with the product(s) of same and/or higher value subject to payment of the price difference.
  •          Customer can only exchange his/her item with online purchase invoice & original shoe box and packaging.
  •          No exchange facility can be applicable without communication with our customer care service within stipulated time.
  •          Delivery cost in terms of exchange under the terms of this Exchange Policy will be borne by the Customer. 

Warranty Policy:

At Apex we are committed to customer satisfaction and all products are controlled for quality and size through a rigorous quality assurance and control system. In the rare case that our product(s) fail to delight, customer(s) may avail of our following warranty facility-

  •          We offer warranty on the products sold by us by full replacement due to major material and/ or workmanship defects, or by repair of minor material and/or workmanship defects. 
  •          Major material and workmanship defects are limited to i) Sole abrasion and sole cracking ii) Upper tearing or sock material cracking or insole cracking iii) Ornaments, trims, elastic, zipper and buckles (excluding product disclaimer) failure and removal where repair is not possible.
  •          Minor material and workmanship defects are limited to i) Upper polishing variances ii) Sole bonding defect iii) Lace tearing iv) Hand stitch failure v) Buckle and buckle elastic change vi) Velcro change vii) Trims, rivet and eyelets cracking and removal.
  •          Customer(s) can avail our warranty facility under the terms of this warranty policy on his/her purchased product(s) within 30 (thirty) days after delivery the same.
  •          Replacement under terms of this warranty policy can only be done with the product(s) of same and/or higher value subject to payment of the price difference.
  •          Repairing under the terms of this warranty policy will be done within 10 working days after placing the claim.       
  •          No warranty facility will be applicable under the terms of this warranty policy without online purchase receipt/invoice.
  •          No warranty facility will be applicable under the terms of this warranty policy without communication with our customer care service within 30 days after delivery of any order. 

Guaranty Policy Exclusively for “Chirbena”

  •          We offer guaranty on Chirbena Product(s) sold by us by full replacement due to major and minor material and/or workmanship defects. 
  •          Major material and workmanship defects are limited to i) Sole abrasion and sole cracking ii) Upper tearing or sock material cracking or insole cracking iii) Ornaments, trims, elastic, zipper and buckles (excluding product disclaimer) failure and removal where repair is not possible.
  •          Minor material and workmanship defects are limited to i) Upper polishing variances ii) Sole bonding defect iii) Lace tearing iv) Hand stitch failure v) Buckle and buckle elastic change vi) Velcro change vii) Trims, rivet and eyelets cracking and removal.
  •          Customer can avail our guarantee facility under the terms of this guarantee policy within 12 (twelve) months after purchasing his/her Chirbena Product(s).   
  •          Replacement under the terms of this guarantee policy can only be applicable with the Chirbena Product(s) of same and/or higher value subject to payment of the price difference.
  •          No guarantee facility will be applicable under the terms of this guarantee policy without original purchase receipt/invoice and guaranty card.  

Special Terms:

  •          Special terms will be applicable on above exchange, warranty and guaranty policy;
  •          During any sales campaign Product will be delivered within 10 working days after order is confirmed in terms of inside Dhaka and 15 working days in terms of outside Dhaka.
  •          Customer can exchange, replace and repair his/her purchased product(s) under the terms of above policies only for once in the manner of as specified by our customer care service. 
  •          Product(s) purchased through apex4u.com will not be exchanged, replaced or repaired @Apex Retail Shop under the terms of above policies.
  •          No cash refund will be applicable in any manner.
  •          The product(s) purchased under any DISCOUNT price/sales campaign cannot be exchanged, replaced or repaired under the terms of above policies.
  •          Apparel items like undergarments and socks will not be exchanged, replaced or repaired under the terms of above policies, due to hygiene factors.   
  •          Customer can avail warranty and guaranty facility on his/her purchased product(s) subject to reasonable and foreseeable use of the same. Claim against damage due to misuse, but are not limited to, poor maintenance, neglect, abuse, installation or alteration that is improper or inappropriate, used outside of the purpose of the product, improper care, normal wear and tear, abrasive, sink in water, hole, burn or shrink will not be entertained.                

 

For any query please call our Customer Care @ 09617223344

*Our Customer Care service is available at 10:00 AM to 08:00 PM and Sunday to Thursday except any government holiday.