Warranty Policy

At Apex, we are committed to customer satisfaction, and all products are controlled for quality and size through a rigorous quality assurance and control system. In the rare case that our product(s) fail to delight, customers may avail themselves of our following warranty facility.

• We offer a warranty on the products sold by us by full replacement due to major material and/ or workmanship defects, or by repair of minor material and/or workmanship defects.
• Major material and workmanship defects are limited to i) sole abrasion and sole cracking ii) Upper tearing, sock material cracking, or insole cracking; iii) Ornaments, trims, elastic, zippers, and buckles (excluding product disclaimer) failure and removal where repair is not possible.
• Minor material and workmanship defects are limited to i) Upper polishing variances ii) Sole bonding defect iii) Lace tearing; iv) Hand stitch failure v) Buckle and buckle elastic changes vi) Velcro change vii) Trims, rivets, and eyelets cracking and removal.
• Customer(s) can avail of our warranty facility under the terms of this warranty policy on his/her purchased product(s) within 30 (thirty) days after delivery/collect the same only through any Apwn retail outlets.
• Replacement under the terms of this warranty policy can only be done with the product(s) of the same and/or higher value, subject to payment of the price difference.
• Repairs under the terms of this warranty policy will be done within 10 working days after placing the claim.
• No warranty facility will be applicable under the terms of this warranty policy without an online purchase receipt/invoice.